Meet the Team

Michael is a seasoned hospitality and commercial real estate professional with over two decades of experience shaping, launching, and elevating restaurant and hotel concepts. Michael blends his operational expertise with strategic leadership to help owners, investors, and operators achieve long-term success.

Michael spent more than 20 years working directly with restaurant and hospitality owners to design, develop, and open innovative concepts. Through these years on the ground, he built a comprehensive skill set across leadership, recruiting, staffing, human resources, project management, negotiation, and team development. His deep understanding of hospitality operations allows him to quickly assess challenges, create actionable solutions, and lead teams through moments of growth, change, or transition.

In addition to his operations background, 

Michael uses this dual background in hospitality and real estate to provide clients with end-to-end support. Whether advising on hotel management strategies, leading staffing and recruitment initiatives, or guiding investors toward profitable commercial opportunities, he is committed to delivering clarity, confidence, and results.

Michael keeps his approach simple and relationship-driven. He believes in aligning teams, culture, and vision to build strong hospitality brands that thrive.

For more than 30 years, Marlon has been a powerhouse in the hospitality industry—building, owning, and operating numerous successful restaurants while shaping high-performing teams across multiple markets. His entrepreneurial drive, operational expertise, and commitment to excellence have made him a respected leader in both hospitality management and workforce development.

Marlon’s deep understanding of restaurant operations—from concept creation and menu development to financial management and guest experience—has allowed him to lead multiple brands through growth, expansion, and long-term success. His ability to identify talent, streamline operations, and build strong company cultures has earned him a reputation as a trusted advisor and visionary operator.

In addition to his extensive restaurant background, Marlon serves as President of a leading hospitality staffing agency, where he oversees strategic growth, client partnerships, and workforce solutions for hotels, restaurants, and commercial properties. Under his leadership, the agency has become known for delivering reliable, well-trained personnel and building teams that elevate performance and guest satisfaction.

He continues to empower businesses, mentor emerging leaders, and elevate the standards of hospitality across every project he touches.

Carmen is a seasoned hospitality executive with an extensive career spanning hotel operations, sales leadership, and revenue management across some of the industry’s most respected brands, including Marriott and Hilton.

Carmen’s career began on the operations side, where she quickly advanced through leadership roles by demonstrating a deep understanding of hotel functionality—from front-of-house service standards to back-of-house efficiency. Her ability to identify operational gaps, streamline processes, and create a culture of accountability has consistently elevated service scores and profitability across her properties.

Carmen has driven multimillion-dollar revenue growth, strengthened corporate and leisure market segments, and implemented dynamic sales strategies tailored to evolving market demands. Carmen is widely recognized for her talent in forecasting, pricing strategy, and revenue optimization, consistently improving RevPAR index performance year over year.

She invests heavily in training, mentorship, and talent development—empowering staff to grow into leadership roles and fostering a workplace culture built on communication, accountability, and guest-centric service. Her teams routinely achieve top-tier scores in guest satisfaction, operational audits, and brand compliance measures.